Support & Help
Welcome to SEELVIE support. We're here to help with questions, account issues, technical problems, and feedback.
Quick Help
I forgot my password
Tap "Forgot password?" on the sign-in screen. Enter your email and we'll send you a link to reset it. Check your spam folder if you don't see the email.
I can't sign in
Check that you're using the correct email or username. Try resetting your password. If you signed up with Apple or Google, use that same provider to sign in. Still stuck? Email us.
How do I delete my account?
Go to Settings → Delete my account. Or visit our account deletion guide for step-by-step instructions and the email option.
How do I download my data?
Go to Settings → Download my data. A JSON file with all your data will download (on the web) or be shared (on mobile). Takes about 30 seconds.
How do I block or report someone?
Visit their profile and tap the three-dot menu. Select "Block this account" (immediate, no notification sent) or "Report this account" (reviewed within 24 hours).
How do I change my privacy settings?
Go to Settings → Profile privacy. Choose: Only me (private), Followers only, or Everyone (public). You can change this anytime.
The app crashed or won't load
Try restarting the app. If it still doesn't work: clear your app cache (Settings → Apps → SEELVIE → Storage → Clear Cache) or reinstall. Let us know if it persists.
My recommendations don't feel right
Use the thumbs-up/down buttons to rate suggestions. This trains the AI to match your style better. Also check: do you have enough items in your wardrobe? Did you pick the right season/occasion?
I'm not getting weather updates
Check: Settings → Notifications → Weather push. Make sure it's enabled. Also make sure SEELVIE has permission to send notifications (check your device's app settings). Weather data comes from your chosen city — make sure it's set.
How do I update my location?
Go to Settings → Location or tap the location button on Today. Type or pick your city. Weather and location-based suggestions update instantly.
Can I use SEELVIE offline?
Yes, partially. Your closet and wear logs sync locally, so you can browse them offline. Real-time features (feed, posts, new recommendations) need internet.
My post was removed / my account was suspended
We review reported content within 24 hours. If your post was removed or account suspended, it violated our community guidelines. You can appeal by emailing us with your post ID or account details.
Get in Touch
Didn't find the answer? We're here to help.
Email Support
For account issues, bug reports, feedback, or any questions:
seelvie@monryte.comWe respond within 24 hours (usually faster).
Privacy & Data Requests
Access your data, request deletion, or exercise your GDPR/CCPA rights:
seelvie@monryte.comWe respond within 30 days (GDPR) or 45 days (CCPA).
Report Abuse or Safety Issues
Report violations of our community guidelines or safety concerns:
seelvie@monryte.comOr use the Report button on posts/accounts in the app. Reviewed within 24 hours.
Security Vulnerabilities
Discovered a security issue? Please disclose it responsibly:
seelvie@monryte.comDo not publicly disclose the vulnerability. We'll acknowledge receipt within 48 hours and work to fix it.
Postal Mail
Monryte S.R.L.
Str. Baia nr. 10, Sector 1
013496 București
Romania
Legal Documents
Looking for our legal policies? Here they are:
- Privacy Policy — how we collect, use, and protect your data.
- Terms of Use — the agreement between you and SEELVIE.
- Community Guidelines — rules for posting and interacting.
- GDPR & Your Rights — data rights for EU and UK residents.
- Cookies Policy — how we use cookies and tracking.
- Delete My Account — how to permanently delete your account.
Service Status
Is SEELVIE working? We aim for 99.9% uptime. If you're experiencing issues:
- Check your connection: make sure you have internet access.
- Restart the app: close and reopen SEELVIE.
- Update the app: check the App Store or Play Store for updates.
- Clear cache: Settings → Apps → SEELVIE → Storage → Clear Cache.
- Reinstall: if none of the above work, try uninstalling and reinstalling the app.
If the problem persists, email us with a description of what's happening.
Feedback & Feature Requests
Love SEELVIE? Have an idea? We'd love to hear from you.
Feature requests or feedback: email seelvie@monryte.com with "Feedback: [your idea]" in the subject line. We read every message and consider your suggestions as we build new features.
We're committed to helping. Whether it's a technical issue, a question about your data, or just feedback, don't hesitate to reach out. Your experience matters to us.